Service Delivery Manager - Insurance, Brighton
Client:
Location:
Brighton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a067276840f1
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Job Title: Service Delivery Manager - Insurance
Location: Brighton
About Our Client:
Our client is a leading organisation in their industry, offering a wide range of services to their clients. They are committed to providing exceptional service and tailor-made solutions to meet the unique needs of their customers.
* Competitive salary with attractive benefits package
* Opportunities for professional development and growth
* Collaborative and inclusive work environment
* Flexible working arrangements
* Exciting and challenging projects
Responsibilities:
* Work with managers to facilitate communication between insurance teams, brokers, and insurers.
* Ensure insurers receive the best possible service.
* Serve as the primary contact for insurance-related issues, strengthening relationships with insurers and coordinating key meetings.
* Track and improve team performance goals, ensuring standards are met.
* Provide regular updates to management regarding goals, projects, and insurer issues.
* Promptly escalate issues to appropriate teams for resolution.
* Manage credit control requests from insurers and oversee settlement responses.
* Assist insurance teams with payment inquiries, performance reviews with insurers, and issue tracking and resolution.
* Support managers in handling escalated issues, identifying training needs, and providing feedback during meetings and reviews.
* Background in finance or insurance.
* Experience in managing a team successfully.
* Working knowledge of industry-standard desktop software, including Microsoft Office, Excel, Power BI, Sector, and A4B.
* Excellent communication skills, both verbal and written.
* Ability to maintain positive business relationships with colleagues, clients, insurers, and third-party providers.
* Strong analytical skills with attention to detail.
* Knowledge of legal and general principles applicable to insurance, especially FSA client money rules.
* Relevant certifications or qualifications in the insurance industry.
* Experience in service delivery management in a similar role.
* Knowledge of industry trends and best practices.
Office Angels is an equal opportunity employer and acts as a recruitment agency for this vacancy.
Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. For more information, please check our Blog.
Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.
Created on 26/04/2025 by TN, United Kingdom
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