Employer M&S
Location: Gloucester, Gloucestershire, UK
Salary: £12.00 p/h increasing to £12.60 p/h after 01/04/25
Closing date: 9 Apr 2025
Summary
Cafe Customer Assistant
Work Pattern
Week 1:
1. Mon 1200-1730
2. Tue 1145-1730
3. Sat 1200-1730
Week 2:
1. Sun 1000-1600
2. Thur 0830-1415
3. Fri 1000-1500
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation, availability, and cleanliness.
* Utilise all digital tools and communication channels effectively.
* Share customer and colleague feedback to improve processes.
* Support colleagues in building skills and confidence.
* Own learning & development and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs and make recommendations.
* Understand store priorities and their role.
* Complete tasks with pace and in line with SOPs.
* Minimise cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role played.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for it regularly.
* Sets performance objectives for self in conjunction with the line manager.
* Takes accountability for planning and managing work efficiently.
* Curious and asks questions to challenge the status quo.
* Effective at communicating intentions to others; ensures clarity.
* In control of reactions and considers how to share perspectives for better team reactions.
* Copes well with change and recovers quickly from challenges.
* Builds positive relationships by being a good listener and establishing connections.
Technical Skills/Experience
* Contributing to store sales and cost control.
* Work across the store to get things done right the first time.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adaptable to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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