Location: Sittingbourne, Kent
Salary: £26,000 + £4,000 enhanced pay for on-call duties
Hours: Monday to Friday, 8-hour shifts between 8:00 am and 5:30 pm
Hybrid working: Initially onsite, transitioning to 2 days onsite, 3 days WFH
At COOK, we believe that technology should empower people, not frustrate them. As an IT Support Technician, you'll be a vital part of our Digitech team, ensuring that our colleagues across the business have the tech support they need to thrive. From troubleshooting to project implementation, you'll play a key role in keeping COOK running smoothly while embracing our values of fun, care, and family.
What You'll Be Doing
Delivering Remarkable IT Support
* Provide empathetic, efficient first and second-line IT support, ensuring technical issues are resolved with care and clarity.
* Communicate effectively, making complex technical concepts easy for everyone to understand.
* Maintain strong relationships with key vendors to ensure cost-effective, high-quality IT services.
Driving Efficiency & Innovation
* Proactively review IT processes, identifying improvements to enhance efficiency and reduce recurring issues.
* Manage and execute small to medium-sized IT projects, contributing to the evolution of our digital landscape.
* Help maintain and develop an IT infrastructure that supports over 100 shops, 1,800+ team members, and 5 kitchen and distribution sites.
Being Part of the Family
* Work collaboratively within the Digitech team, fostering a culture of support, learning, and growth.
* Be adaptable, stepping up to provide additional onsite support when needed.
* Participate in an on-call rota for weekend support (once trained), ensuring availability for urgent issues.
What We're Looking For
* A problem-solver with a positive, proactive attitude.
* Strong experience troubleshooting Microsoft Office/Office 365, desktops, laptops, and basic networking (TCP/IP, DNS, DHCP, VOIP, Wi-Fi).
* Knowledge of Windows Server environments (2012-2022), VLANs, switching, routing, and security is a plus.
* A strong communicator who can translate tech talk into people-friendly language.
* A full UK driving license and access to a vehicle, as you'll be supporting multiple sites.
* Willingness to travel occasionally to other sites in Kent and, less frequently, nationwide.
Why You'll Love Working at COOK
* We're a family we look out for each other and share 5% of our profits with the team.
* We care about our people, our community, and our planet.
* We have fun because work should be enjoyable and fulfilling.
* We make a difference as a certified B Corp, we're committed to doing business the right way.
Perks & Benefits
* Hybrid working after onboarding
* Paid breaks & free food
* 30% staff discount
* Profit share scheme
* CookieJar Smart Spending discounts on leading brands
* Your birthday off
* Free Holiday Cabin
* Mental Health First aiders
* Day off for moving
* Day off when your Child starts school for the first day
* Extra 5 days holiday if you're getting married
* Extra 5 days off for volunteering
If you're ready to be part of something remarkable, we'd love to hear from you.
If you love solving problems, supporting people, and working in a team that values fun, care, and excellence, we'd love to hear from you. Whatever your story, if you share our values and want to grow with COOK, apply today.
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