Customer Assistant - In Store Bakery - Whitstable SF
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Team In Store
Store Whitstable
Location Whitstable, Kent
Contract type Temporary
Position type Part Time
Salary £12.60 p/h
About The Role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Work Pattern
Week 1
Mon-05.00-12.00
Tue-05.00-12.00
Thu-13.00-21.00
Week 2
Mon-05.00-12.00
Tue-05.00-12.00
Sat-13.00-21.00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services.
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to and acts upon feedback, asking for this regularly.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Benefits
* Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
* Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
* Pay: Earn a competitive salary.
* Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
* Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
* Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).
* Workplace savings: We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
* Family friendly policy: Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
1. Send us your application: Fill in our short application form and hit submit.
2. Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
3. In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
4. Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
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