Help give Harrow residents a voice in health services
We work with people who live and work in North West London to plan and improve health and care services. We have an annual budget of £6 billion and serve a diverse population of 2.1m residents. We are here to help local people live healthier lives, improve the quality of healthcare, reduce inequalities and make sure the NHS makes best use of resources.
We are now looking to recruit a community engagement specialist to work with residents and communities in the London borough of Harrow, while operating as part of a North West London-wide Communications and Involvement team. You will report to a Senior Involvement Manager and work alongside a team of public involvement specialists covering neighbouring boroughs.
You will have prior experience of working with the public on healthcare or in a related field, an understanding of how to engage and mobilise communities that have sometimes been poorly reached and served in the past, and a passion for turning insights from the public into tangible changes to benefit local residents and patients.
Our Communications and Involvement team provides expert community engagement and communications support to our strategic programmes to improve healthcare and to our borough teams. We are a busy, proactive and friendly team with a strong focus on improving health outcomes and experience for local people.
Main duties of the job
The primary aims of this role are to:
1. Develop and deliver effective community engagement to support ICB and ICS priorities.
2. Support the borough to meet their statutory duties under the Equality Act, Public Sector Equality Duty, and the duty to involve.
3. Align resident and community engagement fully with relevant communication and stakeholder activity to ensure our work is as effective and timely as possible.
4. Support the ICB and ICS in working with local people and communities to ensure the resident voice influences North West London healthcare priorities and service change programmes.
5. Work with residents and communities in their borough and across North West London and support the production of insight reports setting out what our residents and communities are telling us.
6. Work in partnership with the local authority, Healthwatch, and the voluntary sector in their borough to reach and share insights from local communities.
7. Align delivery of core co-design and involvement projects with core ICB and ICS priorities, and play a leading role in the delivery of these projects.
8. Develop and strengthen the ICB's presence as a strategic deliverer of community involvement work across key borough-based stakeholders and the voluntary sector.
9. Foster strong relationships with local authority and NHS partners, borough-based partnership teams, and the community and voluntary sector and Healthwatch in their borough.
10. Manage relationships with local residents, communities, and patients.
About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea, and Westminster. The local population is large and diverse, with a wide range of health and care needs that are evolving all the time. Working with our partners including Councils, NHS provider Trusts, GPs, and voluntary and community organisations, we plan and allocate NHS resources to deliver a wide range of services including urgent and emergency care, mental health, primary care, elective hospital services, and community care.
Working for us, you can help ensure that our residents and patients have access to the right services when they need them and assist them in taking greater care of their own health to ensure they live longer, healthier lives.
Job responsibilities
For more information on the detailed job description and main responsibilities for this role, please read the job description and person specification document provided on this advert.
Person Specification
Knowledge training and experience
* Equivalent experience at this level in the NHS, social care, or independent sector.
* Experience of engaging with the community.
* Experience of developing and implementing community engagement strategies.
* Experience of organising different events/coordinating projects.
* Experience in working in partnership with 'hard to reach' groups.
* Experience of working with voluntary sector or community groups.
* Experience of driving innovation in engagement activity.
* Understanding of research methodology, particularly surveys and focus groups.
* Awareness of and commitment to best practice public consultation, involvement, and engagement.
* An understanding of the Public Sector Equality Duty, the Equality Act 2010, consultation law, and the Health and Social Care Act 2012.
* Experience of working in the NHS.
* Experience of engaging with patients on healthcare.
* An understanding of the North West London NHS landscape.
* Experience of managing risks and reporting.
* Comprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project.
* Experience of managing a team without direct line management.
Skills
* Excellent written and oral communication skills.
* Flexible approach, comfortable with changing or ambiguous situations.
* Able to provide, receive, and manage highly complex, sensitive, or contentious information.
* Understanding of equality and diversity issues associated with public involvement, including relevant legislation.
* Able to present confidently to diverse groups of stakeholders and staff, including leading and chairing discussions.
* An understanding of the support and communication needs of the diverse range of people who use health and care services, including understanding barriers to participation.
* Confident in advising senior staff and stakeholders on consultation, involvement, and engagement.
* Empathetic with outstanding listening skills.
* Able to measure and record public engagement activity.
* Able to work to deadlines, and respond quickly to changes in priorities and objectives.
* Strong facilitation and meeting management skills.
* Able to work equally well autonomously or with others.
Equality and Diversity
* The promotion of equality of opportunity and good working relations (providing practical leadership).
Other
* Experience of managing a team without direct line management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£54,320 to £60,981 a year inclusive of HCA per annum.
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