Benefits: Competitive Annual Leave, Pension and Access to Westfield Health.
Job Type: Permanent
Tenancy Sustainment Officer
Salary: £24,180 per annum
We have an opportunity for a Tenancy Sustainment Officer to join our Association.
The Tenancy Sustainment Officer will be based at our offices in Bolton.
* Adullam Homes Housing Association Ltd supports vulnerable individuals and households.
* We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.
Adullam offers the following benefits:
* Salary up to £24,180 per annum for 37.5 hours per week,
* Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
* Training and career advancement
* Discounted Goods and services
* Pension
* Access to Westfield Health and Westfield Rewards/Discounts
* Access to CALM app
* Life Assurance (4x Basic annual salary from the start of employment)
* Multidimensional wellbeing programmes and family-friendly policies for staff
* Refer a friend policy
PURPOSE OF THE JOB
* This is a key post contributing to the delivery of Adullam’s housing services to its residents. Working within Association’s corporate aims and objectives you will deliver a customer focussed service.
* You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively.
* You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.
* You will ensure supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
* You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Adullam Residents.
* You will be expected to ensure your relationships with colleagues and external agencies are effective and professional and contribute to the Association’s values, culture and ethos.
KEY ROLES AND RESPONSIBILITIES
Property Management
* Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
* Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
* Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly. You will ensure supported accommodation is available for use in line with local Key performance Indicators.
* Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure Adullam’s standards are maintained.
* Carry out regular H&S checks as determined by the client group, management agreements and Adullam’s policies.
* Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
* Ensure the properties are let to Adullam Standards and maintained as such, monitoring properties for damage or abandonment or misuse.
* Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
* Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
* Recharge the resident for any damage or missing items from the inventory.
Fair Access and allocation
* To generate referrals and promote accommodation vacancies by liaising with partner agencies. (e.g. Housing options, Single Point of access).
* Manage referrals and assess risk ensuring fair access to accommodation in line with specialist selection criteria.
* Complete relevant background checks, obtain landlord references, to assess to evidence client application and suitability.
* To assess priority of need and manage the accommodation waiting list ensuring no vacant properties and void turnaround time is minimised.
Tenancy Management
* Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.
* Ensure the letting of property is in line with local policy with sign up where necessary. To meet with new residents at the point of move in or within 2 weeks of move in, as part of their induction and understanding of their tenancy responsibilities and rights.
* Monitor and enforce any breaches in occupancy agreements, in consultations with support services teams.
* Work pro-actively with residents and support staff to ensure residents understand and pay their rents and service charges and that payment options are put in place to support them to do so.
* To co-work with multi-disciplinary teams and operational management in the management of crisis and prevention of homelessness to sustain tenancies in line with statutory obligations.
* Establish good relationships with neighbours. Ensure any concerns or incidents they have are responded to professionally and quickly. Record and deal with any neighbour complaints in accordance with Adullam procedure.
* Support services with move-on of residents – identify accommodation options where appropriate and assist with applications.
* Respond quickly to complaints and ensure any concerns or incidents reported are managed professionally and quickly.
* Assertively manage incidents of harassment, ASB or discrimination in line with Adullam’s policy.
* Take appropriate action to terminate occupancy agreements including serving eviction notices together with the preparation of paperwork for court proceedings.
* Ensure residents are visited regularly and supported regarding their obligations under the licence or tenancy agreement, in particularly rent payment and property maintenance.
* Work in liaison with the asset management team to ensure the provision remains relevant to the residents needs and address issues of disrepair.
* To coordinate successful transition from temporary accommodation to move on accommodation exploring all appropriate resources. E.g. Choice based lettings applications, bond schemes, trust fund application.
* To Identify and address barriers to move on accommodation to ensure tenancies are terminated appropriately and legally to avoid risks and losses to Adullam wherever possible minimising any adverse impact on the resident.
Administration Duties
* Ensure accurate I.T. and file records are kept on individual tenancies and properties particularly in relation to void management, tenancy sign up, anti-social behaviour, defects, complaints and terminations.
* Regularly record on Adullam’s IT reporting system to ensure all information is available to all staff.
* Adhere to the administrative systems in place and ensure that communication within your immediate team and the wider team is effective.
* Maintain accurate records on all properties and interactions with residents and work effectively with the support services to ensure a joined up and beneficial service to Adullam’s residents.
* Prioritise income maximisation and avoidance of loss of income through rent losses from voids and arrears. Work to Adullam targets around voids and rent loss.
* Ensure compliance with all financial policies and procedures.
* Work within budgets and strive for excellence whilst being cost effective.
Relationships and Partnerships
* Effectively and professionally promote of the services to stakeholders.
* Enhance effective working relationships internally with the support services teams, administration and central services, externally with referral agencies, other Registered Social Landlords and Local Authorities.
Quality / Cost Assurance
* Report on performance monthly to line manager within deadline.
* Provide responsive interventions to prevent escalation of situations and provide cost reduction practices.
* Encourage and support meaningful resident involvement in all aspects of the services and embed Involvement at the core of the service provision.
* Ensure that the Equality and Diversity Strategy and agenda are actively promoted in all areas of work and that the services are relevant and accessible to all.
* Manage your own mileage to ensure cost effective use of time and travel.
* Provide services which meet with our standards in the most cost effective manner.
Culture, Values and Behaviour
* Articulate and personally demonstrate Adullam’s values and behaviours.
* Contribute to the building of a staff culture where every person feels empowered and valued.
* Be flexible in approach and be prepared to participate in activities for the provision of service to residents, which may from time to time include stepping in to ‘get a job done’.
* Flexible working will be required to meet client need and on a rota or shift basis, including the occasional weekend work in relevant services.
Health and Safety
* To be aware of the policies of the Association and ensure they are carried out and that good practice is maintained.
* Ensure that the associations H&S system is updated with tasks are completed within time scales.
* Advise residents of their obligations to H&S, especially with regards to the tenancy agreement.
* It is your responsibility to take care of your own health and safety and that of your colleagues. See attached Appendix 1 - general employee H&S responsibilities. Once in post additional H&S responsibilities may be delegated.
Co-production
* Ensure Co-Production in all aspects of the services development, and embed Involvement at the core of service provision.
Personal Development
* Contribute to the overall development of the Association by using individual skills.
* To actively participate in own annual performance review, objective setting and any training identified as required.
General
* To contribute positively to the Association’s efforts to ensure “Excellent Stewardship” of Adullam’s resources by delivering services with economy, efficiency and effectiveness.
* Any other duties that are deemed appropriate to the post.
* The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
The closing date is 9am, Thursday 31st of October 2024.
We reserve the right to bring forward the closing date in the event that we receive sufficient applications.
We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult Only DBS check and satisfactory references.
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