Debt Collection Assistant Parking Industry
Location:Daventry
Salary:Competitive (based on experience)
Hours:Full-time (flexible working arrangements may be considered)
About Us
We are a leading company in the parking industry, committed to providing efficient and professional services to our clients. We are seeking a motivated and detail-orientedDebt Collection Assistantto join our team and support the recovery of unpaid parking charges in a fair, ethical, and customer-focused manner.
Key Responsibilities:
* Contact individuals with outstanding parking charges to arrange payments or agree on suitable repayment plans.
* Handle incoming and outgoing calls, emails, and correspondence related to debt recovery.
* Maintain accurate records of customer interactions and payment agreements in the companys database.
* Collaborate with the legal team to escalate cases where necessary, ensuring compliance with relevant legislation.
* Provide excellent customer service by handling disputes professionally and empathetically.
* Assist in generating reports on debt recovery progress and outcomes.