Job title: Network Service Technician
Ref: 39607
Division: Asset Operations & Capital Delivery
Location: Darenth - Kent - DA2 7SR
Contract type: Permanent
Full/Part-time: Full-time
Hours: 38 hours per week plus inclusion onto a standby rota for which you will receive additional payment
Salary: Competitive salary up to £32,000 per annum, with potential to grow.
Job grade: A
Closing date: 11/02/2025
We have an exciting opportunity for you to join our team at Thames Water as a Network Service Technician. This is a varied customer-facing role where you will resolve customer network challenges to ensure minimal disruption to supply.
You will meet and help different people every day, working on a variety of projects to ensure the best service is provided to our customers.
This role comes with a van and a fuel card; therefore, a valid UK licence is essential.
You will receive a comprehensive training plan, so no experience is needed, just a desire to learn and excellent customer service skills.
What you will be doing as a Network Service Technician
* Taking personal ownership of customer queries and resolving issues at their homes or places of work.
* Collaborating with contractors on planned and unplanned work and investigating clean water networks to resolve performance issues including high or low pressure, leakage, metering queries, and loss of supply.
* Helping control burst mains, ensuring isolation to facilitate planned work, emergency repairs, and maintenance.
* Looking after valve operations, water sampling, and valve checks.
* Working well within a team covering core and standby hours through all hours of the day (on standby rota).
* Driving daily; the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.
Base location:
The whole of South East London with your base being at Darenth, DA2 7SR.
Working pattern:
38 hours per week.
Requirements for the role:
Full driving licence.
What you should bring to the role:
* A can-do and positive attitude.
* Initiative-taking.
* Assured completion of tasks to the best of your ability.
* Excellent time management.
* A solution-focused attitude.
* Basic knowledge of domestic plumbing or water mains and leakage is advantageous but not essential as full training is provided.
* Previous customer service experience in a constantly changing environment is essential.
What’s in it for you?
* Competitive salary up to £32,000 per annum, with potential to increase following successful completion of training and probation.
* Comprehensive training plan provided.
* Company van, fuel card, and PPE are provided.
* Annual leave of 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
* Access to various benefits to support your health, well-being, and finances.
Thames Water is the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day. We aim to build a better future for all, helping our customers, communities, people, and the planet to thrive.
We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any barriers to success, so if you need assistance, we’re here to help.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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