Job Description: Practice Administrator Role in Practice Providing a first point of contact for patients by attending the Surgery reception including answering telephone calls, greeting patients, and providing a confidential and appropriate response to patient queries. Responsible for No Supervisory responsibility for staff Responsible to Reception manager Accountable to Management team and Partners Responsibilities Key Duties Book and manage patient appointments via phone and face to face Using questioning techniques identify patient requirements to signpost to correct treatment/appointment slot Able to perform key daily tasks in System One and action tasks as appropriate and inline with practice guidance Firstline contact point for patient enquires and supporting patients whilst attending the service Accurately retrieving filing of both electronic and paper notes and updating demographic information as necessary Process patient prescriptions in line with Practice protocols Add to waiting lists and book from waiting lists as directed by practice team leader Filing post including scanning test results and clinical correspondence into in medical records Fax, photocopy, and email correspondence as required Dealing with incoming and outgoing post and electronic communication including scanning documents to fill Handling cash and card payments from patients correctly and accurately Lock up the building in-line with local procedures Registration of new patients computer data entry and making amendments to medical records as required Process patients change of address and other demographic information inputting computer data and medical records, having knowledge of the practice area and data protection protocols Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately according to the Data Protection Act and other information governance guidelines and employees will receive regular training regarding this. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Other Tasks Ability to work within a team Lock up the building where required Be familiar with and adhere to Practice policies and procedures ensuring that patient confidentiality is maintained at all times To undertake other responsibilities, within the scope of the grade