Job Description
Do you have Cargo Reservations or GSA (General Sales Agent) experience? Are you a customer service professional who thrives on ensuring that your customers receive top quality service at all times?
My repeat client is looking for a Cargo Reservation Agent to join a busy Heathrow team. The Reservations Agent reports into the Reservations Manager and provides the best in-class customer experience to airline customers, in order to maximise revenue opportunities & grow market share. This is a Monday - Friday position, working 9am - 5:30pm with a 30 minute lunch break.
Main duties:
* Handling correspondence & enquiries received into the reservations e-mail inbox.
* Making bookings in the airline operating systems.
* Assisting the Reservations Manager & Supervisory/Lead Agent staff with new ideas and suggestions to achieve targets & meet deadlines
* Responsible for providing accurate reports to customers, both in the UK and abroad
* Chasing up offloads as well as reporting back within agreed timescales
* Feeding back to the Sales team with any upselling opportunities or system issues
Requirements:
* Previous industry/cargo customer service experience within the airport (ideal)
* Strong administration and customer service skills (essential)
* Excellent planning and organisation skills (essential)
* Commercial awareness, resilience, team spirit & excellent attention to detail (essential)
* Professional attitude towards work, customers & colleagues
* Flexible & adaptable
Benefits, Package & Pay:
* Salary of £24,000 - £27,000 per annum
* 20 days holiday + bank holiday (rising to 25 days with service)
* Staff parking
* Free fresh fruit & healthy snacks
* On-site canteen
* Family-like atmosphere