Job Description
This is an exciting opportunity for a highly skilled, experienced and motivated individual with a strong care background and a passion for high quality care to join our existing care team based in Sutton Coldfield.
Benefits
* Competitive salary
* Annual Bonus based upon performance
* 28 days paid holiday (incl. bank holidays)
* Free on-site parking
* Staff referral bonus scheme
* Work laptop
* Work mobile phone
* Free Blue Light Card (discounts on supermarkets, restaurants and many other retailers).
* Pension contribution
* Company social events
* Extensive support and training within the Home Instead network
You will be responsible for ensuring our clients receive the appropriate support and a high-quality service and also be responsible for the implementation, overview, organisation, and delivery of training programmes to improve the knowledge, skills, and competence of Care Professionals.
In this varied and challenging role, you will be involved in:
* Support care consultations, service reviews and completing client support plans.
* Conduct staff supervisions and support visits, and client QA’s.
* Create, update and audit client care plans and assist with digital care planning.
* Completing care calls when setting up a new package if existing carers do not have capacity as well as covering calls outside of office hours when necessary.
* Maintain accurate client and Care Professional records on Home Instead software and People Planner.
* Conduct client and Care Professional introductions.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Support and mentor Care Professionals.
* Deliver the country specific Induction Training programme for all new Care Professionals, ensuring they attain the relevant level of competence to deliver their role.
* Complete on the job competency assessments to ensure Care Professionals have the right skills and knowledge.
* Work closely with the office team to ensure all new Care Professionals are fully supported in their first 3 months of employment.
* Responsible for delivering training as outlined in the Care Professional Development Journey for all Care Professionals, ensuring all relevant refresher training is completed within the correct timescales.
* Develop training and enhance the skills of the existing team through personal development plans.
* Identify and agree additional training or development needed to build competence and confidence of Care Professionals.
* Any other duties as directed by your line manager.
* Participate in on-call duties as required.
Qualifications
To be successful, you will have the following:
* Extensive care experience with a proven track record in providing consistent excellent customer service.
* Level 3 NVQ in Health and Social Care or equivalent.
* Experience of working with MAR sheets and medication in a supervisory role.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must be confident to use care management technology including providing support and training to Care Professionals.
* Must understand the importance of confidentiality working within current legislation.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
* Must have full driving license and means of transport if required within the territory to visit clients.
* Be organised and flexible to meet the needs of the business.
Additional Information
Please ensure you attach a resume for your application to be considered.
Click “Apply” today or call Aman on 07505353981 or email on aman.gill@suttoncoldfield.homeinstead.co.uk to learn more.
THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK. We are not sponsoring VISA applications at this time.