Bodyshop Receptionist Location: Droitwich, Worcestershire Shift: Monday-Friday, 9am to 5pm Salary: £26,000 per annum Contract Type: Permanent We are looking for a professional and approachable Receptionist to join our client’s bodyshop team in Droitwich. You will be the first point of contact for customers, ensuring a smooth and positive experience. Role Responsibilities: Greet and assist customers both in person and over the phone, providing information and updates on repairs. Schedule vehicle bookings and manage drop-offs and pick-ups to maintain efficient workflow in the bodyshop. Handle customer and insurer queries, passing important details to the workshop team as necessary. Arrange vehicle recoveries when required. Carry out administrative tasks such as processing invoices for parts, excess charges, and sales. Regularly update customers on the status of their repairs. Perform ad-hoc tasks to support the bodyshop team. Role Requirements: Familiarity with Bodyshop Management Systems (BMS). Strong IT skills, particularly Microsoft Office. 3 to 5 years’ experience in the accident repair industry or a fast-paced business environment. Basic knowledge of motor vehicles and the repair process. Excellent organisational skills, with the ability to multitask in a busy setting. Outstanding communication skills to effectively support the team and interact with customers. Knowledge of BSI standards and bodyshop administration is a bonus. Why Join Our Client’s Team: Work for a company known for its strong values and high customer service standards. Be part of a supportive and dedicated team that values quality and professionalism. Showcase and grow your skills in a great working environment. Commutable from: Birmingham, Bromsgrove, Evesham, Halesowen, Kidderminster, Malvern, Redditch, Solihull, Stourbridge, Worcester, Wyre Forest