Glasgow Ref: VA2521 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Glasgow About the Role We are seeking a friendly and proactive Customer Service Advisor to join our team in Glasgow. As the first point of contact for our customers, you will play a vital role in creating a positive experience by assisting clients, managing enquiries, scheduling appointments, and ensuring excellent service. This position is perfect for someone with strong communication skills, a cheerful attitude, and a commitment to customer satisfaction. Key Responsibilities: Provide a warm and professional welcome to customers upon arrival. Handle incoming phone calls, directing them to the appropriate team or individual. Keep customers informed about the progress of their repairs or inquiries. Accurately update the CRM system with relevant details. Assist customers with their questions, concerns, and feedback. Maintain a clean, organised, and inviting reception area. Perform administrative tasks such as filing and record maintenance. Requirements: Prior experience in customer service or as a receptionist is preferred. Strong interpersonal and communication skills. Ability to manage multiple tasks and remain organised in a fast-paced environment. Proficiency in basic computer applications, especially Microsoft Office. Attention to detail and strong organisational abilities. Professional and calm demeanor under pressure. Knowledge of automotive services is advantageous but not required. If you’re passionate about delivering exceptional customer service and thrive in a dynamic setting, we’d love to hear from you. Apply today to join our team in Glasgow