Due to our International expansion, we’re recruiting a bi-lingual Account Manager to join our team at TeamFeePay!
As an Account Manager with TeamFeePay, you are responsible for building a strong relationship with our clubs, continually identifying their pain points and needs where TeamFeePay can help. You will generate revenue from existing grassroots football clubs on a needs led approach. You will build relationships with club officials, understanding their needs, and presenting the benefits of our platform.
Company Purpose
TeamFeePay is a software platform for football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach.
* Finance
* People
* Governance
* Facilities & Equipment
* Football
We offer tailored club development advice and planning to all our clubs and have built a range of specific features and services that assist clubs in growth and sustainability:
* Payment collections
* Income generation - Fundraising and Sponsorship playbook
* Camp booker
* Team tours
* Squad selector
* Retail partnerships
* Club shop
* Private Medical Insurance
* Webinars, Resources and templates
* Club development planning
Employee Benefits
* A collaborative and supportive culture and working environment with regular social and charity events
* Competitive salary and commission structure
* Vitality healthcare
* Standard pension and holidays
* Professional development opportunities.
Main Responsibilities
* Client Relationship Management: Serve as the primary point of contact for assigned clubs, building and maintaining strong, long-lasting relationships.
* Upselling: identify and close up selling opportunities aligned to your upsell target across your assigned clubs.
* Contact with clubs: Retain a regular cycle of communication with your assigned clubs.
* Problem Resolution: Address and resolve any client issues or complaints promptly and effectively.
* Collaboration: Work closely with internal teams to ensure client needs are understood and met.
* Data Analysis: Collect and analyse data on client usage and feedback to identify opportunities for improvement and growth.
* Training and Onboarding: Assist in the onboarding process for new clients where required, providing training and support to ensure they are fully equipped to use the platform.
* Reporting: Prepare regular reports on account status and performance metrics.
* Customer Service:Provide a first-class service to our clubs.
* Continuous Improvement: Identify opportunities for improvement in our processes and communicate these to your team lead.
Skills and Experience
* Fluent in Spanish
* A passion for grassroot football (preferable and not essential)
* Proven track record of success in sales or account management
* Excellent communication and interpersonal skills
* Ability to build rapport and establish trust with clients
* Highly motivated and results oriented.
This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities, and dimensions for the role. Employees are expected to undertake all other reasonable and related tasks allocated by line management.
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