Responsibilities:
1. Provide administration and assistance with co-ordination of clinics, including clerical support to the Fertility Team.
2. Organise own workload and monitor/assist in the overall smooth running of clinics, including monitoring clinic waiting lists and pathways.
3. Undertake high level PAS/CSC input and informatics.
4. Support Consultant PA, including transcribing clinical consultations.
5. Provide a confidential, administrative, and clerical service to the Fertility team.
6. Carry out general reception duties, including checking in/out patients (face to face and virtually) using NHS Attend Anywhere.
7. Serve as the first point of contact for patients accessing services via TeleQ.
8. Provide a high level of Patient Administration System assistance to the clinic, including attending, coding of outcomes and disposals, data collection, and checking the NHS central spine GP system.
9. Provide audio typing and word processing support to Consultants PA.
10. Support other areas of the service, covering staff leave and sickness.
11. Maintain confidentiality when dealing with all forms of information.
12. Maintain office tidiness in all areas, adhering to safety around the office at all times.
13. Provide administrative support for Andrology Services.
14. Facilitate communication between the hospital and external bodies.
15. Liaise with consultants and senior nursing staff regarding clinics and support requirements.
16. Maintain an organised case-note library system specific to the Assisted Conception Unit.
17. Prepare patient notes for use by consultant/nurse clinics, ensuring maintenance of up-to-date information, including obtaining reports, results, referrals, and information from other hospitals where applicable.
18. Access information from other computer systems used at the Trust, including EPR, HIS, and FFP, a system specific to online patient referrals for Fertility Fusion.
19. Handle cancellation/rearranging of patient appointments to maintain patient flow while adhering to the standards of practice for the 18 weeks pathway.
20. Maintain and collate patient information required at MDT for use by the multidisciplinary team.
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is proud to provide acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that 'happy staff makes for happy patients'. We have a recognized track record in staff engagement and living our values 'the WWL Way'.
WWL is committed to placing the patient at the heart of everything we do, ensuring safe, effective care that acknowledges and ensures dignity. We seek to recruit individuals who share our values and beliefs.
At WWL, we recognize the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
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