Mandatory Skills:
* Familiarity with the GDS Service Manual and service design phases will be essential. (discovery, Alpha, beta, live) and service assessments.
* Demonstrated excellence in stakeholder management skills is crucial.
Key Responsibilities:
User-centred design leadership and strategy
Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts
Plan and execute appropriate service design activities based on project needs.
Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations.
Support clients through all phases of the service design process, from ideation to implementation.
Create and maintain service design deliverables like service concepts and blueprints.
Act as a troubleshooter, managing ambiguity and navigating organizational complexities.
Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organisation, culture and people are understood and addressed
Stakeholder Management:
Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in.
Upskill and educate stakeholders and colleagues on user-centred desig...