Salary: Up to £25,000 base salary + bonus
Hours: Monday - Friday 08:30am-17:00pm
Due to our continued expansion, we have an exciting opportunity for a Customer Retention Advisor to join our brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate.
The role…
The role of Customer Retention Advisor is really important to us. You will be responsible for understanding the drivers behind customers wishing to close their accounts by analyzing and exploring current data on various CRM systems, with the intention to deliver to the wider business reports of why customers leave Radius Telematics.
Your key responsibilities day to day will be…
1. Reviewing candidate cancellation information to determine root cause
2. Outbound calls to customers to gain understanding for contract termination
3. Offering ideas on process improvement and new ways of working
4. Understanding and continuing to build your knowledge on business processes
5. Developing new retention strategies to align with business KPIs
6. Common trend analysis
What do we expect of you?
1. Confidence speaking to customers over the phone
2. Building relationships with key stakeholders and team members
3. Good understanding of Microsoft Office (Excel, PowerPoint, and Word)
4. Good organization skills and ability to manage your own workload
5. Experience in a customer service/retention role is desirable
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organization that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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