Job summary An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator in the Psychology Department at the Royal National Orthopaedic Hospital. The post holder will be responsible for providing administrative and clerical support to a busy team of clinical psychologists. We are looking for an independent, enthusiastic and well organised person to join our busy team. You must have strong interpersonal and IT skills. The successful candidate will be based within a small team, providing support for each other and ensuring continuation of service at all times. Duties will include: typing of correspondence, dealing with patient queries, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good typing skills/audio essential and medical terminology an advantage. Please see the attached job description for more information. For more details contact Dr Andy Lucas, Head of Psychology via andrew.lucas3nhs.net, or Kristin Bland, Pathway Lead via kristin.blandnhs.net .This post is 0.8 WTE to cover Tuesday to Friday and the working hours are 9am-5pm. Main duties of the job We are looking for an independent, enthusiastic and well organised person to join our busy team. The ideal candidate will have good interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times. About us RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/ Date posted 24 January 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year pro-rata per annum inclusive of HCAs Contract Permanent Working pattern Part-time Reference number 392-RNOH-1148 Job locations Royal National Orthopaedic Hospital NHS Trust Brockley Hill Stanmore HA7 4LP Job description Job responsibilities This role will primarily be focussed on supporting the Clinical Team within Psychology. Duties will include: toping and tailing of correspondence, chasing results, cashing up clinics, managing Rheumatology and Metabolic inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential. Please see attached job description for more information about this role. Job description Job responsibilities This role will primarily be focussed on supporting the Clinical Team within Psychology. Duties will include: toping and tailing of correspondence, chasing results, cashing up clinics, managing Rheumatology and Metabolic inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good understanding of the 18 weeks referral to treatment (RTT) standard and waiting list management experience is desirable. A good knowledge of the electronic referral system (e-RS) is an advantage but not essential. Please see attached job description for more information about this role. Person Specification Qualifications Essential oEducated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent oStrong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience. Desirable oMedical terminology oInterest in continuing professional development Experience Essential oDemonstrable customer service experience oHonesty, flexibility, reliability and adaptability oTo be able to contribute to team working and to develop good working relationships oKnowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. oAccurate data entry, typing and checking skills oAbility to communicate effectively with people at all levels oAbility to use own judgement to resolve problems Ability to maintain a professional approach at all times Desirable oExperience of working in the NHS Skills and Abilities Essential oGood interpersonal skills including professional telephone etiquette oExperience of planning, organising and prioritising workloads to meet deadlines and service requirements oGood organisational skills with meticulous attention to detail oWilling to learn new skills and to undertake additional training as necessary for the post Desirable oAbility to contribute to service improvement Knowledge Essential oKnowledge of National and Trust pathway targets oAn understanding of relevant legislation, e.g. Health & Safety, Safeguarding, Data Protection, Confidentiality Desirable oKnowledge of medical terminology appropriate to specialism oUnderstanding of patient priorities and performance targets related to appointments and waiting times. Responsibility for Equality, Diversity and Inclusion Essential oDemonstrable commitment to anti-discriminatory and inclusive behaviours and practices Person Specification Qualifications Essential oEducated to G.C.S.E level with grades A-C in Mathematics, English and ICT or equivalent oStrong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience. Desirable oMedical terminology oInterest in continuing professional development Experience Essential oDemonstrable customer service experience oHonesty, flexibility, reliability and adaptability oTo be able to contribute to team working and to develop good working relationships oKnowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment. oAccurate data entry, typing and checking skills oAbility to communicate effectively with people at all levels oAbility to use own judgement to resolve problems Ability to maintain a professional approach at all times Desirable oExperience of working in the NHS Skills and Abilities Essential oGood interpersonal skills including professional telephone etiquette oExperience of planning, organising and prioritising workloads to meet deadlines and service requirements oGood organisational skills with meticulous attention to detail oWilling to learn new skills and to undertake additional training as necessary for the post Desirable oAbility to contribute to service improvement Knowledge Essential oKnowledge of National and Trust pathway targets oAn understanding of relevant legislation, e.g. Health & Safety, Safeguarding, Data Protection, Confidentiality Desirable oKnowledge of medical terminology appropriate to specialism oUnderstanding of patient priorities and performance targets related to appointments and waiting times. Responsibility for Equality, Diversity and Inclusion Essential oDemonstrable commitment to anti-discriminatory and inclusive behaviours and practices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Royal National Orthopaedic Hospital NHS Trust Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)