Job Description
The Technical Support Engineer will provide comprehensive remote and on-site support across the UK for on-premises IT infrastructure. Specialise in managing secure and controlled IT systems, with expertise in offline patching and update management processes as well as providing support to G4S engineers and contractors. The role will require UK travel and overnight stays
What you will be doing:
1. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including virtual SAN solutions and system applications.
2. Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
3. Meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
4. Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.
5. Point of escalation for system issues and unplanned Headend faults.
6. Investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
7. Provide te...