Job Title: Performance Supervisor, Weymouth and Bridport
Reports to: Operations Manager / Staff Manager Wessex
Location: Weymouth and Bridport
First Bus is a leading provider of transport services, committed to delivering excellent service to our passengers across the UK. We help our passengers achieve over a million journeys every day, with a fleet of 5000+ buses and 14,000+ colleagues. We pride ourselves on our dedication to safety, innovation, sustainability and inclusion.
Basic Purpose of Role
To support the Operations Manager in the delivery of On Time Performance objectives through using service performance related business systems and processes, ensuring a safe, punctual, reliable and cost-effective delivery of services, within the operational excellence framework.
Analyse and manage information, systems and data, in accordance with the systems matrices, to both retrospectively and proactively ensure continuous improvement of service performance.
Manage the flow of services along route, using appropriate channels to communicate messages to drivers and the commercial team to proactively manage and improve service performance.
Engage front line colleagues though effective communication, active listening and recognition.
To work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.
K ey Accountabilities
1. Monitor and proactively manage service punctuality and reliability, through the use of systems highlighted in the systems matrices, including live management of services to ensure continuous improvement of service performance.
2. Create alternative disruption plans; liaising with and providing information to all relevant colleagues, ensuring the business is informed of planned and non-planned major events effecting operations
3. Regularly update and maintain on time performance systems
4. Ensure processes are in place to identify system and vehicle equipment faults, work closely with appropriate individuals including business system providers to rectify issues within agreed and defined timeframes
5. Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
6. Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of service performance, including vehicle allocation, breakdowns, changeovers and punctuality and reliability of services
7. Provide support to drivers, giving information and direction in a timely manner
8. Prepare, distribute and analyse management information to improve on time performance
9. Maintain accurate records for all aspects of punctuality performance
10. Improve operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators
11. Carry out investigations of incidents and prepare reports detailing findings and recommendation
12. Ensure a comprehensive hand-over and coordination across shifts
13. Work alongside depot operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
14. Comply with requisition to pay procedures and delegated authorities
15. Ensure an effective working relationship with recognised trade union representatives and officials
16. Other duties commensurate with the role as may be deemed appropriate by the line manager
Role Profile
17. Required behaviours, habits, skills and experience are outlined in the FirstGroup First Line Manager – Tier 1 Role Profile
18. Performance indicators / KPIs are outlined in the FirstGroup First Line Manager – Tier 1 Role Profile
19. Qualifications / Professional Membership: to be confirmed following consultation
Company Responsibilities
20. Adhere to all FirstGroup and First Bus policies and procedures.
21. Undertake any training and development activities at the request of the line manager.
Health, Safety and Environmental Responsibilities
22. Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations.
23. At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation.
24. Ensure that risk assessments are carried out for areas and activities under the role holder's control, that appropriate control measures are implemented, and the recommendations are communicated to all of those who may be at risk
25. Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken.
26. Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership.
27. Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets.
Rewards & Benefits
28. Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
29. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
30. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
31. Cycle to work scheme
32. 25 days' holiday + bank holidays
33. Pension scheme and chance to buy discounted First Group shares
34. Enhanced maternity / paternity pay
35. Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.