Main area IT Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Role will cover 24/7 rota as per advert details) Job ref 412-CORP-50253-A
Site Leighton Hospital Town Crewe Salary £26,530 - £29,114 pa pro rata Salary period Yearly Closing 28/03/2025 23:59
Job overview
Due to the promotion of the current post holder to IT Engineer, the IT Department at Mid Cheshire Hospitals is looking to recruit a 2nd line support technician, who will be able to make a significant contribution within a demanding support environment.
We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff.
This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly basis offering constant challenges and personal development.
The post holder will have the following attributes:
* Excellent problem-solving & communication skills.
* A professional attitude when interacting with staff, customers, and suppliers, face-to-face and over the telephone.
* Exceptional organisational and time management skills, and able to prioritise your own workload.
* The ability and willingness to work occasional evenings and weekends as and when required.
* The ability to work individually but also to share knowledge with other members of the team and escalate issues within appropriate timeframes.
Main duties of the job
The provision of first and second line support functions in all aspects of IT within the Trust. Specifically, for the Local Area Network (LAN) and Wide Area Network (WAN) including the Service Management of all desktop, laptop and mobile devices over multiple sites. Typically, this is achieved via the Service Desk function within the Trust, which adheres to pre-defined SLA’s and also Governmental recognized National Standards (ITIL).
You will have good experience of supporting both software and hardware, with good knowledge of Windows Server 2016/2019, Windows 10/11 desktops, Active Directory, networking and PC, Laptop and peripheral support.
A flexible approach to the work ethos will help considerably, including flexibility to working times based on service needs.
A logical and objective approach in dealing with problems will be essential.
Whilst this post participates in the 24-hour shift pattern, the successful candidate will not be expected to participate in this rota for the first 2 months of service.
The standard technician shift times are 8am – 4pm, 9am – 5pm, 2pm-10pm, 10pm – 6am, 6am-2pm, 7 days per week.
As this post will cover the 24 hours support rota, the post holder will also receive additional enhanced pay rates in line with agenda for change terms and conditions.
The successful candidate will have the ability to travel to all sites that we cover.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
Detailed job description and main responsibilities
This role is responsible for ensuring helpdesk tickets are resolved in a timely and efficient manner, either directly or by escalating to other members of the IT Department. You will be required to work with staff at all levels of the organisation.
Reporting to the IT Service Desk Operations Manager, this role will be responsible, but not limited to the following tasks:
* Providing IT support and troubleshooting on site and at remote locations.
* Installation of new equipment and technologies.
* Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge.
* Responsible for providing IT support and troubleshooting via telephone and remote support software.
* Liaison with 3rd party software vendors where required.
* Monitoring the helpdesk software for calls logged by staff at all sites, prioritising the calls and ensuring all calls are resolved in a timely and efficient manner.
* Updating helpdesk calls with status updates and details of call resolutions.
* Where appropriate escalating calls within the team.
* Communicating with end-users based at other sites via phone and email to diagnose and resolve faults.
* Visit other sites to install new IT hardware and resolve faults when required.
* Assisting with hardware and desktop/server software upgrades.
* Creation and modification of user accounts.
* Using network management software to monitor for hardware and network faults.
* Installing, configuring and maintaining software and hardware components of computer and network systems.
* Diagnosing and troubleshooting software and hardware issues.
* Repairing and replacing damaged computer and network components.
* Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
* Supporting staff whenever they encounter issues with computers and network devices.
* Maintaining and updating technical documentation regularly.
Person specification
Qualifications/Experience
* Formalised background or qualifications in Business/Computer Sciences.
* Practical experience of working in a support Service Desk environment.
Trust Values and Behaviours
* A commitment to quality and safety.
* A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
* A listening, learning and leading approach.
* A commitment to work together to create the best outcomes.
* Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.
Skills
* Excellent oral and written communication.
* Computer Literate.
Key Messages
Please let us know if you require an adjustment to our recruitment process.
All correspondence will be sent via the email address you have registered as your TRAC account.
Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website.
Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.
You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
We do not reimburse travel to interview expenses.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name James Norton Job title Head of IT Service Delivery Email address James.Norton@mcht.nhs.uk Telephone number 01270 278364 Additional information
Please contact Joanne Rimmer - IT Service Desk Operations Manager on 01270 826473 with any queries regarding this role.
If you have problems applying, contact
Address Recruitment Team
Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
Telephone 01270 904488
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