Travel Consultant
This well established retail travel company has a reputation for providing a truly professional service, and their team of experts are skilled at providing a personalised approach to match customers to their dream holidays. They now have a new opportunity for a Travel Consultant to join their growing retail team. Salary of 25k to 26k plus commission with an OTE of up to circa 35k. Candidates with experience in retail sales with a passion for travel will also be considered.
Travel Consultant - Role & Responsibilities:
* Provide a friendly, professional service to customers both face to face or over the phone to determine travel needs, budget and preferences.
* Use sales ability to book all elements of the trip including upselling extras such as transfers, excursions, and insurance.
* Provide advice to customers using expert knowledge of destinations, cultures, weather and activities.
* Offer a customer focused after sales service, to collect payments, deal with any questions and handle any amendments & cancellations.
* Build and maintain excellent relationships with suppliers and tour operator partners.
* Conduct own research to build and maintain strong destination knowledge and stay abreast of industry trends.
* Maintain an accurate record of bookings, payments, transactions, phone calls and meetings.
* Represent the company as required to attend travel events & conferences.
Travel Consultant - Skills & Experience Required:
* Experience working as a travel consultant, or in retail sales with a passion for travel and/or have studied travel & tourism.
* Knowledge of popular holiday destinations.
* Ability to deliver high quality customer service and a passion for creating exceptional travel experiences.
* A genuine passion for travel, and an interest in following travel trends and events.
* A positive approach with experience and success in a sales role.
* Excellent communication skills, both written and verbal, and numerical competence.
* Exceptional customer service skills.
* Strong attention to detail and accuracy skills.
Travel Consultant - Additional Information:
* Salary dependent on experience, 24k to 26k basic plus commission, OTE up to circa 35k.
* 100% office based in retail travel store.
* Working Monday to Friday 9 to 5.30 with 1 in 3 Saturdays 9 to 1.30 (half day off in lieu).
* Regular fam trips.
Please apply for the position of Travel Consultant online or email your CV to (url removed).
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