As a Barista at Brighton i360, you will play a key role in delivering exceptional customer service and crafting high-quality beverages for our guests. You will work across various food and beverage service points, ensuring that every visitor enjoys a welcoming and memorable experience. Your role will be integral in maintaining efficiency, quality, and excellent service, contributing to the overall success of Brighton i360.
Guest Experience & Service
* Provide a warm welcome and excellent service to all guests, ensuring they have a positive and enjoyable experience.
* Engage with customers, offering recommendations and information about our coffee and beverage offerings.
* Maintain a high level of product knowledge to answer any guest queries confidently.
* Handle customer inquiries, concerns, or complaints professionally and efficiently.
Beverage Preparation & Quality Control
* Prepare and serve a variety of high-quality hot and cold beverages, including coffee, tea, and specialty drinks.
* Ensure consistent quality in all drinks, following established recipes and brand standards.
* Operate coffee machines and other beverage equipment efficiently and safely.
* Maintain stock levels and ensure ingredients and supplies are fresh and available.
Food & Beverage Operations
* Assist in the preparation and service of light snacks and baked goods.
* Maintain cleanliness and hygiene standards at all times, ensuring the café and bar areas are well-stocked and presentable.
* Follow all food safety and hygiene regulations.
* Ensure compliance with all licensing laws and company procedures regarding the sale of alcohol (if applicable).
Sales & Cash Handling
* Upsell a range of beverages and food items to achieve sales targets.
* Operate the EPOS system efficiently, handling transactions accurately.
* Assist in stock control and inventory management.
Operational Duties & Safety Compliance
* Adhere to all Brighton i360 policies and procedures, ensuring safety and security measures are strictly followed.
* Support team members across various operational roles as required.
* Undertake any additional duties that fall within the scope of the role.
Experience Required
* Ability to remain calm and efficient in a fast-paced environment.
* Excellent communication skills with a strong command of the English language.
* Passion for coffee and delivering exceptional service.
* Warm, approachable personality with a customer-focused mindset.
* Strong selling skills, able to upsell effectively.
* Numerate with strong attention to detail.
* Comfortable using EPOS systems and coffee equipment.