The Audit Compliance Officer works across the Quality Department and Corporate Membership Services Department, with a focus on the internal and third-party audit services. They play a key role in ensuring that IRATA’s established third-party audit programme remains effective, robust and professional. They will be able to identify key areas for improvement in audit processes and procedures, recommend solutions, and will drive positive change where approved. They will also be involved in hosting audits by independent third-party accreditation bodies e.g. UKAS. Coordinate and manage our global audit team to ensure audits are performed in accordance with IRATA governance, policy and procedure, and to the required standard. Ensure that IRATA membership policies and procedures are upheld. Ensure audit team objectives and performance is monitored and objectives are met. Promote quality and performance improvement across the IRATA audit team. Perform quality review of audit reports and where amendments are required communicate these effectively to Auditors. Resolve audit related queries. Manage the audit team recruitment programme. Guide Auditors (internal and external) and relevant staff in audit practices and provide general/targeted training as appropriate. Take lead in audit training activities. Collate and analyse audit performance data and service metrics against defined parameters. Conduct trend analysis and use audit outcomes to drive improvement. Produce regular, clear and concise metrics and audit reports highlighting concerns and providing potential solutions to management. Deliver presentations regarding audit processes, improvements, and metrics. Conduct internal audits. Where appropriate investigate non-conformities and implement effective corrective actions. Identify and immediately report to management significant findings which could adversely affect risk to IRATA. Draft, review and revise documents and procedures as required. Produce regular audit related bulletins for shared learning. Perform research, e.g. make recommendations for improvement to the audit management system, software, reporting etc. Process mapping by methodical approach. Review and closure of complaint records. Manage ad hoc projects as requested. Reasonable ad hoc office duties as required by management. Implement and maintain ISO 17021 standards. The post holder will; A minimum of 3 years’ experience in a lead audit role. Strong experience of audit methodologies and techniques to include: audit planning; audit scheduling; allocating resources in accordance with skills and schedules; audit report writing; identification and classification of audit outcomes. Strong experience in the performance of third party (independent) audits. Experience in Quality Management Systems (QMS) and QMS software. Experience of continuous improvement methodology. Experience in collating, analysing and presenting data and metrics. Ability to read, analyse and interpret technical standards and reports. Experience in process mapping. Good numeracy and statistical analysis skills. Can work autonomously and as part of a team. Ability to prioritise workload, exercise good time-management and the ability to work to deadlines, and excellent organisational skills. Excellent interpersonal skills to work with staff at all levels, including senior colleagues. Experience in providing training to personnel. Strong written and verbal communications skills. Proficient in verbal and written English. Experience in supervision and/or management of a team. Excellent attention to detail. Familiarity with risk assessments. Experience of working with external quality assurance agencies, professional bodies and/or collaborative partners. Excellent IT skills, including the use of Word, Excel, PowerPoint, email, internet, video conferencing and virtual learning environments. Working knowledge of ISO 19011, and experience ISO17024 and ISO 17021 (advantageous) The person we seek will ideally meet the following criteria and be able to demonstrate the following skills: Highly motivated individual displaying drive and determination to succeed. Analytical thinker with the ability to monitor processes and suggest innovative improvements. Ability to communicate, develop and sustain excellent working relationships at all levels with internal and external stakeholders. Strong communication and presentation skills. To represent the association in a positive and professional manner at all times. Be flexible in their approach to working hours. Be able to travel regionally and internationally from time to time. Qualifications & Experience Degree or equivalent professional or vocational qualification. Hold a recognised professional Internal Auditor qualification (essential). Hold a recognised professional Lead Auditor qualification (essential). Member of a professional audit related body (e.g. IRCA/CQI) (preferable). This is an office based, full-time position working from IRATA’s head offices in Ashford, UK. The core working hours are 35 hours a week, Monday to Friday. Upon successful completion of a three month probationary period the successful applicant will receive; Competitive salary 20 days holiday entitlement per annum, plus public holidays with annual loyalty increments up to an additional five days; Enhanced pension contributions, after 3 months service gym membership; Company healthcare scheme.