The Best Connection LTD Group are looking for a Customer Service Representative to work with our prestigious client based in Banbury. As a Customer Service Representative you will deliver an excellent service to all customers, ensuring maximum satisfaction. Responsibilities for Customer Service Representative role include: Ensuring all customer orders are processed in line with agreed timescales and that all enquiries and queries are dealt with in a timely manner Maintaining regular contact with the customer via e-mail and/or telephone to ensure they are kept up to date and to enhance our profile Producing a weekly file of any customer issues that have arisen or are continuing, for each week, and forward to the Customer Service Manager Answering and responding to internal and external telephone and e-mail enquiries. Receiving and processing customer returns documentation/ credit claims, verifying their validity and raising corresponding credit notes in a timely manner.