Time Appointments are proud to be working on behalf of a market leading local business who are currently looking to recruit an experienced IT Support Technician to strengthen their IT department. This is a fantastic opportunity to work for an award-winning business who value their employees. As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region. Duties & responsibilities: Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the IT Support Team Manager Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365 Complete proactive works, including but not limited to Windows and desktop application patching, network device firmware updates, system security management, the creation and maintaining of system documentation Respond to any escalated server and network performance monitoring alerts, taking any necessary actions to resolve Troubleshoot and resolve complex issues in a methodical manner Be involved in the management of relationships with third parties and suppliers Assist with planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner New desktop and laptop setups, including project implementation tasks. The work may be performed remotely or in the office, depending upon the scope of works and the end-user’s location Skills & Experience Required: Excellent knowledge of Microsoft Windows Server operating systems Strong knowledge of Microsoft Office 365 Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Azure) Experience in managing switches and routers Good knowledge of Mitel phone systems and SIP trunking Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 10, Windows 11 Solid understanding of security best-practices, implementing and maintaining to keep the business protected at all times MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Core Benefits: Annual and quarterly company performance bonus Life Assurance (7x Basic Salary) Hybrid working after probation Income Protection Insurance (automatic inclusion following completion of 6 months’ service) AXA PPP Healthcare (following successful completion of probationary period) Competitive company pension scheme with a long service enhancement 20 days annual leave, rising to 25 days after completion of 1 years’ service, plus statutory bank holidays and discretionary paid leave during Christmas shut-down (equating to an additional 3-5 days leave) Career progression and development opportunities Wellness programme Company events