About Oh Polly
Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand. Fast forward to 2024 and we now have a combined following of over 10 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.
The Role:
We are expanding our E-commerce Customer Service night team to support international growth, working 4 on 4 off on a permanent basis. As a member of our Customer Service team, you’ll be a super friendly, solution-orientated people person with a willingness to learn. Although Customer Service experience is desired, we'd love to teach you the skills you'll need to really shine in this role.
Responsibilities:
* You'll be responsible for helping our customers on WhatsApp, social media, live chat and email.
* There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.
* You should be able to resolve issues from sometimes difficult or challenging customers in a calm and professional manner.
* You should always set yourself the highest possible standards.
* You must be capable of working independently in a fast pace environment.
* Conduct research into customer behaviours and expectations in international markets.
* Understand the Oh Polly customer in depth by mapping customer journeys, creating profiles and communicating with our customer base.
Skills and Requirements:
* You are expected to have excellent spelling and written English and good use of grammar.
* Customer Service experience is desired – although on the job support and training is given.
* You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
* You should be organised and able to deal with multiple incoming queries concurrently.
Hours:
This is a full-time role working 38 hours per week across an 8-week rota between the hours of 8pm-7:30am. Shifts are on a 4 nights in, 4 nights off basis. There are regular opportunities for overtime paid at time and a third. *Mandatory two week training course*
What’s on offer?
At Oh Polly, we have worked hard to encourage and nurture a positive, creative and healthy working environment.
* Career progression, masterclasses and personal development plans
* Free gym membership
* Competitive salary (£14.05 per hour)
* On site mental health first aiders and Wellness Action Plans
* 50% discount on all Oh Polly, Bo & Tee products
* Hybrid working
* New, fashionable office with a river view -Bromborough (20 minutes drive from Liverpool City Centre)
* Company pension
* Birthday off
* Regular pizza days, treats and lots of freebies including a welcome pack
* Free parking
This Company is an equal opportunities employer
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
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