Job Description Biocomposites, Ltd. is an international medical devices company that engineers, manufactures and markets world leading products for use in infection management in bone and soft tissue. Based in Keele in Staffordshire, UK, it has global operations across Europe, USA, Canada, Argentina, China and India, and helps more than 1 million patients worldwide every year We are distinct in that our team of specialists is singularly focused on the development of innovative calcium compounds and all research, manufacture and distribution takes place at our headquarters in Keele, England. In 2022, Her Majesty the Queen honoured us with two Queen’s Awards for Enterprise in Innovation and International Trade in recognition of the impact of STIMULAN in infection cases and our outstanding continuous growth in overseas sales of more than 200% over six years. Biocomposites products are now used in over 120,000 procedures every year and sold in more than 40 countries around the world. The Technical Support Engineer will provide support for the Biocomposites UK operational area by establishing, maintaining, tracking, and reporting of all associated activities of the technical support team. And will report to the Continuous Improvement and Technical Support Manager. Location & Working pattern Primary working location will be the Keele office; however, the role will require working across the production facility and the Trentham warehouse & standard working hours Mon-Fri, 9.00 – 5.00, 35 hours per week, this is flexible given the role. Duties & Responsibilities Working with the operations team and other senior leaders to influence resource allocation and optimisation. Develop and maintain key performance metrics and dashboards that drive the operational organisation and of the technical support team. Establishment and execution of the technical support goals, KPI’s, metrics, and objectives in alignment with the biocomposites goals. Completion of appropriately assigned continuous improvement initiatives and communication to appropriate stakeholders. Support the process for label and IFU Process. Always represent the company in a professional manner to fellow employees and subordinates as well as distributors, customers, and shareholders. Support manufacturing in terms of processing CAPA / Complaints in a ‘Rapid Response’ methodology. Support the operational team where required in the strategic projects and engineering / design projects. Support the introduction of new products into manufacturing, including R&D, design, and transfer phases. Support process training in manufacturing through the ‘standard training’ initiative. Complete risk assessments for all processes within the operations department. Complete all COSHH assessments for existing and new chemicals. Carry out validation activities as part of the change process when introducing new products or equipment. Undertake Value Stream Mapping activities to identify cost savings and efficiency improvements. Champion 5S within the business and support the initiative in all areas. Completion of any tasks deemed appropriate to support business needs. Required Experience Success in building teams, and managing multiple business projects Possess experience in a continuous improvement environment and able to demonstrate successes in this environment Ability to grasp highly technical issues and translate them to clear operational advantages. Proficiency in PowerPoint, Excel, and Teams. Excellent communication, presentation, meeting, and management skills Excellent written and verbal communication skills Must be an open, confident team player able to work with diverse personalities within an matrix operation Highly professional, impeccable ethics and high integrity A passion for listening, particularly to customer comments Flexible in work start times and site location Full UK driving licence What do we offer? Competitive salary and benefits With us, you will receive a competitive salary package and benefits. We grow talent. At Biocomposites we create opportunities to thrive and grow. One Biocomposites – team spirit & engagement. Our culture is important and we strive to create engaged and inclusive global teams that encourage colleagues to share their diverse perspectives and opinions. Who do we look for? People who are passionate about what we do. People who are open minded to evolving the way we work. People who can work together to transform outcomes and change lives. If you are interested please forward your CV and cover letter stating the position you wish to apply for to careersbiocomposites.com Benefits: Company events Company pension Employee discount Free or subsidised travel Free parking