Business Unit/Function: PIB Schemes & AffinitiesLocation: Harrogate or GloucesterReporting to: CEO or MDJob purpose:PIB are looking to recruit an experienced Commercial Operations Manager within our successful Retail niche Schemes and Affinities Division to support the delivery of a first-class service to our clients. This role will see you contributing and delivering against a defined strategy focused on growth in our specialist Personal Lines and SME products. This is a fast-paced environment so you will need to be able to prioritise workload and keep on track to delivering successful trading, retention, digital and marketing plans. You will have good commercial acumen and experience of managing KPI’s and driving performance. Using your people leadership experience, you will guide your operational teams to success through collaboration and coaching. This role provides you with the opportunity to help shape the future of the division and bring something very special to our specialist niche insurance product distribution.Key Responsibilities:
1. Optimise Performance: Effectively manage operational resources to consistently exceed Service Level Agreements and client expectations, driving positive client experiences and outcomes.
2. Champion Profitability: With P&L responsibility, implement controls, measures & changes to opti...