Job summary Barchester Healthcare, an industry-leading care provider, is seeking a friendly and experienced Customer Relationship Manager to join their North division team. This role involves supporting a group of care homes across the North of England and Scotland to increase occupancy and ensure the success of their first-class care facilities. Main duties of the job The Customer Relationship Manager will be responsible for all sales activities, including talking to potential new residents, providing informative and welcoming tours of the homes, engaging with residents and relatives, responding to sales enquiries, and actively generating leads and identifying local marketing opportunities. The successful candidate will have a track record in sales and marketing, preferably in a care home setting, excellent communication skills, and the ability to present to individuals and groups. They will also need to have a full UK driving license. About us Barchester Healthcare is an industry-leading care provider in the UK, known for its exceptional quality ratings and commitment to its team. The company has been accredited as one of the best companies to work for in 2019, 2020, and 2021, offering supportive and empowering career development opportunities. Date posted 19 October 2024 Pay scheme Other Salary £42,500 a year Contract Permanent Working pattern Full-time, Part-time Reference number 1175198043 Job locations Barchester Healthcare Stoke on Trent ST7 3DD Job description Job responsibilities Barchester are recruiting a Customer Relationship Manager to join the team supporting our North division. We are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of our first-class care homes. Barchester are an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK. BENEFITS AND REWARDS: Starting salary up to £42,500 Generous car allowance of £6,500 per annum Competitive commission structure Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services NEED TO HAVE: Track record in sales and marketing, preferably in a care home setting. Excellent communication skills. Ability to present to individuals and groups. Experience building relationships within a local community. Full UK driving licence. NEED TO DO: Represent Barchester in a friendly and professional manner. Responsible for all sales activity for the homes. Talking to potential new residents over the phone, and providing informative and welcoming tours of the homes. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. As the only healthcare provider in the UK to be accredited as one of the best companies to work for in 2019, 2020, and 2021, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 4400 TJ Job description Job responsibilities Barchester are recruiting a Customer Relationship Manager to join the team supporting our North division. We are looking for a friendly sales professional with a healthcare background who will support a group of homes across the North of England and Scotland to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of our first-class care homes. Barchester are an industry-leading care provider, with one of the best quality ratings of any large care home provider in the UK. BENEFITS AND REWARDS: Starting salary up to £42,500 Generous car allowance of £6,500 per annum Competitive commission structure Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services NEED TO HAVE: Track record in sales and marketing, preferably in a care home setting. Excellent communication skills. Ability to present to individuals and groups. Experience building relationships within a local community. Full UK driving licence. NEED TO DO: Represent Barchester in a friendly and professional manner. Responsible for all sales activity for the homes. Talking to potential new residents over the phone, and providing informative and welcoming tours of the homes. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. As the only healthcare provider in the UK to be accredited as one of the best companies to work for in 2019, 2020, and 2021, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 4400 TJ Person Specification Qualifications Essential Track record in sales and marketing, preferably in a care home setting. Excellent communication skills. Ability to present to individuals and groups. Experience building relationships within a local community. Full UK driving licence. Person Specification Qualifications Essential Track record in sales and marketing, preferably in a care home setting. Excellent communication skills. Ability to present to individuals and groups. Experience building relationships within a local community. Full UK driving licence. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barchester Healthcare Address Barchester Healthcare Stoke on Trent ST7 3DD Employer's website https://www.barchester.com/ (Opens in a new tab)