Food & Beverage and Visitor Welcome Assistant
Contract: Seasonal Fixed Term contract from April to September 2025
BikePark Wales is a young, successful business which is growing fast. The current offering includes over 40 world-class mountain bike trails, a vehicular uplift service, café, bike shop, bike hire, coaching, and events, but an ambitious development plan is now underway to both improve the existing services and add new products to the existing site.
The Role
We are looking for an energetic, responsible, and organised individual to join our Food & Beverage team as an F&B Assistant and to work in our Visitor Welcome area to greet customers to the Park. This will be on a fixed term contract to cover from April to September, our very busy period.
This role will be an integral part of the team, contributing to delivering a fun but professional environment; working as part of the team to create fantastic efficiency in the day-to-day operation of the department.
You will be responsible for processing our visitor’s food and drink purchases, including taking their order, cash handling, creating & serving the product, assisting the chef in light food preparation, and maintaining high standards of cleanliness within the F&B zone. You will be responsible for completing relevant compliance paperwork, including food and temperature checks, cleaning records, etc.
You will be expected to engage with our visitors providing key information and messages throughout their visit. You will have a passion for, previous experience with, and great understanding of, quality visitor experience and will consistently deliver our customer service vision. Reliability and adaptability are vital for this role, as are excellent interpersonal, organisational, and communication skills. You will support and encourage strong team working across all departments.
Duties and Responsibilities include:
* Delivering a high-quality service and product that represent BikePark Wales to our visitors
* Ensuring high standards of hygiene and cleanliness are maintained throughout the café and the dining areas, including outside seating areas
* Delivering exceptional service to all our visitors, face to face and through other methods of communication
* Responsibility in completing opening and closing procedures of the till system, ensuring care through the day for the contents of the till
* Assisting the F&B senior team in completing all relevant and regulatory compliance paperwork
* Having pride in your department and working as a team to maintain a high food rating
* Engaging with our visitors to share information they will need for their day but also share upcoming events
* To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
* To co-operate with relevant health and safety legislation, policies, and procedures in the performance of the duties of the post.
* To carry out the duties and responsibilities of the post in compliance with the Company’s equal opportunities policies.
* To maintain confidentiality and observe data protection and associated guidelines where appropriate.
* To understand and comply with the Company’s environmental policies
* To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post
* Working across the department to deliver an excellent visitor experience
* Delivering exceptional service to all our visitors, face to face and through other methods of communication
* Having the right attitude, being ready and willing to work hard and support the team
* Previous experience in a high-volume catering venue in a customer service-focused position
* Ability to multi-task in a fast-paced environment, working under high pressure
* Fun, personable and can be a highly motivated self-starter
* Willingness to learn and participate in internal and external training
* Strong written, verbal, and non-verbal communication skills
* Numerate with experience of basic record keeping and cash handling
* Basic IT skills (Microsoft Office package)
* Trained Barista
* Food Hygiene Level 3 and above
* Ability to communicate in the Welsh language
* A keen interest in MTB and BikePark Wales.
* Enhanced DBS certificate
* First Aid Qualifications
If you wish to apply for this role, please e-mail jobs@bikeparkwales.com
Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. The nature of individual roles will evolve and change as the service develops and grows. Consequently, BikePark Wales will review and revise this Job Description as required in consultation with post holders.
BikePark Wales welcomes enquiries and applications from everyone and values diversity in the workplace. A commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.
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