Senior Manager, Business Process Management, BCB
Locations: Edinburgh / Birmingham
Hours: Full-Time
Salary: £73,000 - £94,000 (dependent on experience)
End Date: Sunday 05 January 2025
Job Description Summary:
We're seeking a highly skilled and experienced Business Process Management professional to join our dynamic team in Business & Commercial Banking (BCB) Chief Operating Office. The ideal candidate will have a proven track record in Business process management, with a strong ability to analyse, design, and implement business processes that enhance efficiency and effectiveness.
Our BCB Chief Operating Office has a purpose of making it easier, faster, safer, and more convenient for our customers to do business. We’re achieving this through our strategy to Digitise, Diversify and Transform our customer offering, supporting customers with a turnover of up to £100 million!
Key Responsibilities:
* Establish a process management framework for BCB using data solutions and technologies, including process and task mining.
* Work with Data teams to develop tools for continuous management and oversight of processes across BCB.
* Define operating model for enduring process management capability.
* Use data-driven approaches to streamline operations and improve process efficiency and effectiveness.
* Create process improvement strategies that align with organisational goals.
* Work with partners to ensure processes align with business objectives.
* Collaborate with Senior Continuous Improvement Managers to drive a pipeline of improvement opportunities and prioritisation frameworks.
* Foster and champion strong partnerships with key partners across BCB, including Platform teams, Data teams, and third-party suppliers.
* Lead partner relationships with the operational business areas in BCB, alongside the Relationship Management function, Product teams, the Chief Controls Office, and Branch community banking.
What You'll Need:
* Strong demonstrable experience in process management or a related role within Financial Services.
* Strong understanding of process improvement methodologies such as Lean, Six Sigma, or BPMN.
* Proficiency with process management tools and software.
* Excellent leadership and interpersonal skills, with the ability to convey complex concepts in a clear and compelling manner.
* Data proficiency, ability to understand and combine different data sets to build enduring process management oversight.
* Ability to influence and inspire change across the organization.
* Strong analytical and problem-solving skills.
* Ability to run multiple projects simultaneously in a fast-paced environment.
Preferred Skills:
* Certification in process improvement methodologies (e.g., Lean Six Sigma Black Belt).
* Strong project management skills.
* Ability to facilitate workshops and meetings to gather process requirements.
About Working For Us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
We keep your data safe.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
About Us
For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.
You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs.
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