Job Description – Technical Support Apprentice The Opportunity Our client is recruiting for a Technical Support Apprentice to join their team in Leicester. The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way The Company Our client is a provider of cloud phone systems are currently looking to employ a Technical Support Specialist to work within their growing Technical Support department based at the DOCK technology hub next to the National Space Centre in Leicester. The Position Job Title: Technical Support Apprentice Apprenticeship Course: Level 3 Information Communication Technician Apprenticeship Duration: Approx. 13 months EPA Location: Leicester LE4 5JU Working Hours: Monday – Friday 9am – 5:30pm Salary: £15,000 to £18,000 Job Purpose As a Technical Support Specialist, you will be an important part of the department and day to day responsibilities will include remote fault logging and resolving, remote support of on-site system installs and maintenance, and long-term relationship building with both existing and new customers and suppliers. Full training provided to complement existing experience in IT You will work with and have the full support of 1st and 2nd line support teams at Cisco and Open Reach UK further enhancing your skills as you work within our team learning about and working with the best cloud phone system technology available in the UK Essential requirements will require the employee to build strong client relationships, work well individually or as part of a team, communicate effectively, clearly understand customer requirements and provide excellent service to customers and meet SLA’s Key Responsibilities Maintaining Hosted VoIP systems Providing Tech Support Understanding customer networks Communicating effectively with suppliers such as Cisco Updating customers within SLA’s. Providing high quality customer service. Basic Project management Logging and resolving customer faults remotely. Support in setup of phone systems and on-site phone system surveys Requirements Individuals must have a valid and eligible residency status to apply for this role. Time management skills – Meeting strict SLA’s. To deliver the best possible customer service IT literate with IT skills such as understanding of basic networking Flexible and adaptable. The ability to work well individually or as part of a team. Demonstrating knowledge, skills, good judgement, and integrity in doing your job. Listen and provide solutions diligently and promptly. Ability to work within a team to achieve a common goal. Be humble and polite (very important) Provide a quality and efficient service to our customers. As you progress in your Apprenticeship you will be given additional duties and responsibilities to ensure you gain a broad set of skills, knowledge, and experience in the business. The position requires a quick learner who is keen to adapt to new technologies alongside their day-to-day job role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.