Job Description
Are you passionate about delivering top-notch customer service and crafting unforgettable travel experiences? This exciting business opportunity with a reputable host agency empowers you to become your own boss in the travel industry. Your primary role will focus on expertly managing hotel reservations while creating seamless, memorable stays for guests—all while building your entrepreneurial path.
Key Responsibilities:
* Reservation Specialist: Manage room bookings, respond to inquiries, and oversee availability effortlessly.
* Guest Services: Assist guests with questions, handle reservation modifications, and manage cancellations professionally through phone, email, and other communication channels.
* Check-In/Out Coordination: Ensure smooth guest arrivals and departures, handle special requests, and resolve any issues efficiently.
* Payment Processing: Accurately collect payment details, finalize reservations, and provide receipts or invoices.
Requirements
We are looking for individuals who are: Skilled communicators with a friendly, professional demeanor. Organized multitaskers who pay attention to detail. Self-motivated but thrive in collaborative environments. Knowledgeable about travel destinations and services. Passionate about providing excellent customer service and solving problems. At least 18 years of age and fluent in English (additional languages are a plus).