Job Title: Smart Operations Analyst
Location: Remote
Salary: £25,272 per Annum
Hours: Monday- Saturday (Varied shifts between 8am-8pm)
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
Do you have an analytical mind and enjoy solving complexed problems?
If so, we have a great opportunity for you to join our Smart Operations Team, where you will play a key role in ensuring our Smart meters are working effectively for our customers.
What does this role involve?
As Smart Operations Analyst you will process exceptions which occur within our metering portfolio, utilising the data to make recommendations.
Day to day, you will;
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investigate, Analyse and resolve data quality issues within the DCC supporting metering estate, including liaising with other energy suppliers;
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provide knowledge and support to the business on processes associated with the maintenance of the smart estate.
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liaise with Customer Care Agents to troubleshoot and understand issues with non-conforming Smart Meters.
Who are we looking for?
You will have a keen eye for detail and have a curious approach to understanding and resolving complex processes.
You ...