1. To work generically within the Directorate, including the community based teams, rotating to all positions. 2. To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes. 3. To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards. 4. To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site. 5. To process documentation relating to patient care and Directorate activity. 6. To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client. 7. To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes. 8. To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.