Services Coordinator
Excellent opportunity for a Service Coordinator to join successful, growing IT services and satellite communications organization that operate in the land sea and air space and work with both commercial and defence/ military sector clients.
The role will be based onsite 5 days per week in Orion Buisness Park area North Shields.
Hours are 8.30am to 5pm with a degree of flexibility sought.
You must be eligible for or hold current UK SC level security clearance for this role. Minimum 5 years UK referenceable work history.
Key benefits include:
25 days holiday
Private medical
Discretionary bonus
In this role you will promote and coordinate customer service requests liaising with customers, internal team and suppliers to facilitate. You will need excellent customer services and relationship skills as well as administrative and coordination skills. You should thrive in a fast-paced environment and be able to escalate issues where needed.
The role:
Coordinate customer service requirements professionally and ensure client expectations or met/ managed
Accurately process requirements and escalate issues where needed
Ensure customer and all associated parties are kept fully informed of all service details and follow ups
Provide administrative support and back up to the Technical Service Coordination Manager
Key responsibilities:
Liaise with Service Manager to ensure all service and sales enquiries are responded to promptly with excellent customer service
Administer quotes, service requests, purchase orders and service invoices accurately and promptly, chasing third parties where needed
Arrange service visits by in-house and third-party engineers, providing spares where needed, liaising with all parties to provide effective service support inline with warranty and product maintenance commitments
Compile and issue invoices to clients and upload to finance
Maintain good commercial awareness of the marketplace and client account activity and needs for products and services
Support Service Manager and Service Director in proactively supporting clients to develop and grow customer relationships
Support in the management and maintenance is company ISO etc standards
Key skills and experience sought:
Strong customer focus and commercial awareness
Able to work under own initiative, delegate and multi-task
Able to navigate difficult issues through to completion and pre-empt problems from arising
Excellent customer relationship skills via phone, email and face to face
Thrive in a fast-paced environment
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