Job Description
Location: Hutton Roof
We are looking for a Receptionist to join our team at Thanet Well Lodge Retreat in Penrith, Cumbria. Hourly rate of £12.21.
This is a permanent position to work part-time hours. This will be 32 hours across 4 days which will be Monday, Tuesday, Wednesday, and Friday. Other days may be required to cover holidays/sickness; flexibility is essential to suit the needs of the business.
Typical shift times will be 9am - 5:30pm or 10am - 6:30pm.
Company Overview
Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering.
About The Role
Main responsibilities:
* Meet and greet resort guests.
* Assist guests with any queries they may have.
* Advise on the local area.
* Issue accommodation keys and information.
* Advise guests on events within the resort.
* Handle telephone calls.
* Deal with customer complaints.
* Accurate cash handling.
Requirements
Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous to get to and from the retreat.
What’s In It For You
* Competitive rate of pay.
* Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
* Discounted staff breaks at our luxurious holiday resorts across the UK.
* Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
* Food discount across all resorts.
* *Free complimentary round of Golf.
* Discounts on spa treatments.
* *Discounts on website ticket prices for Chester Zoo, the UK’s largest charity zoo.
* *'Introduce a friend' recruitment bonus.
* *Company employee sick pay.
* Compassionate leave pay.
* Employee Assistance Programme.
* Free access to the Darwin Academy training programme to help further your career and skill levels.
* Cycle to work scheme.
* MediCash cash plan.
Desired Criteria
* A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort.
Required Criteria
* Right to Live and work in the UK.
* Excellent customer service and strong communication skills.
Closing Date: Wednesday 4th June, 2025
Contract Type: part-time
Salary: £12.21 Hourly
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