The RoleNigel Wright are supporting a manufacturing business with their search for a Customer Service Administrator to join their established team in Darlington. The Office & Customer Service Administrator is responsible for the overall administration of the office functions and control of the management system documents. This position is also responsible for providing coverage for customer services and the accounts team.Duties:
1. Ensure all front and back office administration functions are performed efficiently and effectively, priority on export customer service support.
2. Answering the phone and directing incoming calls to the relevant person or function
3. Issuing all export documentation for overseas orders and samples (liaising with a third party)
4. Dealing with export customers
5. Organising inspection of orders if required
6. Checking freight forwarder transport documents
7. Dealing with accounts when orders involve cash against documents or letters of credit
8. Liaising with customers regarding customs and delivery dates
9. Invoicing and sending original documents to the customer
10. Assist the with sales queries
11. Chase overdue payments from export customers and at times UK customers
12. Participate in site safety and environmental initiatives.
13. Provide support to the accounts team as required.
14. Ensure administration processes are accurately do...