About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on Position: Field Service Engineer –Liverpool, Wirral and North Wales Location: Field Based, ideally based in the Liverpool area Job Type: Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4) Salary: Base salary of £30,000 to £33,000 DOE, plus approximately £4,000 in overtime and target related bonus per annum Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash-back scheme membership, employee assistance programme, staff discounts and more Purpose of Role: The role of the Field Service Engineer involves the proper installation, maintenance, repair and exchange of coffee equipment at customer sites. Job Scope: Responsibility for the installation, maintenance, repair, and exchange of plumbed and free-standing equipment at customer sites across the designated field area. Experience It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer-facing service environment. Field Service experience is preferred but not essential. Responsibilities • Installation and equipment servicing including planned maintenance and boiler inspections • Repairing faults • Vehicle maintenance • Parts management and administration • Customer machine management • Delivering excellent customer service and maintaining customer retention • Selling service and ancillary items • To prepare your day’s allocated jobs, ensure the correct parts are in stock to install and repair faults called into the service desk on customers machines • Daily liaison with Engineer Resource Scheduler to determine service priorities and scheduling of calls issued to ensure they are completed efficiently • Provide customer advice, machine training and a high standard of machine repair to all customers within the region • Liaise with Regional Service Manager in problem areas to ensure that customers’ needs are met, and problems are resolved in a timely fashion • To liaise with the relevant salesperson to ensure they are aware of any of our customers’ issues or concerns Preferred Skills / Knowledge Essential: • A clean UK driving licence (max 3 pts) • Electromechanical skills • Excellent communication skills both verbal and written • Excellent customer service skills • Able to work on own initiative • Capability to work remotely as part of an operational team • Flexible approach to working hours • Some knowledge of general plumbing, pumps and solenoids • Good numeric skills Desirable: • Computer literate and have extensive knowledge of Windows operating systems • Knowledge of coffee and coffee machines Personal Attributes • Able to work on own initiative • Flexible approach to working hours • Critical thinker to ensure the jobs allocated are completed in the most efficient and effective, and structured way • Enjoys troubleshooting • Enjoys delivering excellent customer service • Professional outlook to customer service • Team player • Honest and respectful Application If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team Matthew Algie Please note this is not a sponsored role, you MUST have Right to Work in the UK. Equal Opportunities : We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).