CDW UK Peterborough, England, United Kingdom
Job Title:
Sales Support Team Leader
Location:
Peterborough, UK
Job Summary:
CDW UK is seeking a motivated and experienced Sales Support Team Leader to join our dynamic team. The successful candidate will be responsible for leading and managing the sales support team, ensuring the delivery of high-quality support to our sales teams and customers. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of sales processes.
Key Responsibilities:
* Lead and manage the sales support team, providing guidance, training, and support to team members.
* Develop and implement strategies to improve the efficiency and effectiveness of the sales support function.
* Collaborate with the sales team to understand their needs and provide timely and accurate support.
* Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions.
* Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs.
* Maintain and update sales support documentation, including process manuals and training materials.
* Foster a positive and collaborative team environment, promoting continuous learning and development.
* Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities.
* Handle escalated customer issues and provide resolution in a timely manner.
* Stay up-to-date with best practices to continuously improve the sales support function.
* Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted.
* Arrange and manage weekly team meetings, bi-monthly 121s and bi-annually PMP reviews, providing feedback and support to help the team achieve their goals.
Travel Requirements:
This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The candidate must be willing and able to travel as needed to fulfill the responsibilities of the position.
Qualifications:
* Proven experience in a sales support or sales operations role, with at least 3 years in a position.
* Strong understanding of sales processes and CRM systems.
* Excellent leadership and team management skills.
* Exceptional communication and interpersonal abilities.
* Strong analytical and problem-solving skills.
* Ability to work in a fast-paced and dynamic environment.
* Proficiency in Microsoft Office Suite and CRM software.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Sales and Management
Industries:
IT Services and IT Consulting
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