Job summary An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a Booking Co-ordinator. You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development. Main duties of the job As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several government targets around patient waiting times. Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and specialty specific requirements. You will also be dealing with queries from internally and externally, providing an efficient and effective administration service. About us Listen to why colleagues think we're a great place to work BHT - A great place to work (buckshealthcare.nhs.uk) What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 434-SCS6742184 Job locations Stoke Mandeville Hospital Mandeville Road Aylesbury HP21 8AL Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification SKILLS, ABILITIES & KNOWLEDGE Essential Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets. Aware of Confidentiality code of practice in relation to patients and staff. EDUCATION, QUALIFICATIONS & TRAINING Essential Good Basic Education GCSE or equivalent in Maths and English Desirable Customer Care Course or equivalent EXPERIENCE Desirable Previous NHS or health care experience SPECIAL CIRCUMSTANCES Essential Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone. The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences. Person Specification SKILLS, ABILITIES & KNOWLEDGE Essential Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets. Aware of Confidentiality code of practice in relation to patients and staff. EDUCATION, QUALIFICATIONS & TRAINING Essential Good Basic Education GCSE or equivalent in Maths and English Desirable Customer Care Course or equivalent EXPERIENCE Desirable Previous NHS or health care experience SPECIAL CIRCUMSTANCES Essential Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone. The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Stoke Mandeville Hospital Mandeville Road Aylesbury HP21 8AL Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)