Smart Leverage Services • Birmingham, MI, US
Posted 2 days ago
Description
Smart Leverage Services is seeking a highly organized and dynamic Director of Operations and Transaction Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role is designed for a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents.
The ideal candidate will have a strong background in operations management, real estate transactions, and leadership, with the ability to implement systems that drive growth and productivity for the company.
Responsibilities
Operations Management:
* Design, implement, and oversee company-wide operational strategies, policies, and procedures
* Manage daily business operations to ensure productivity and performance standards are met
* Optimize company workflows to ensure maximum efficiency and quality in service delivery
* Develop and monitor key performance indicators (KPIs) and generate reports for leadership
* Collaborate with the leadership team to set and achieve long-term business goals
* Support recruitment, onboarding, and training of new team members as well as new clients
Transaction Management:
* Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner
* Oversee transaction coordinators and provide guidance on complex transactions and client relations
* Manage and monitor all contract deadlines, document compliance, and file accuracy
* Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow
* Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction
* Utilize transaction management software to keep all parties informed and updated
* Lead a team of transaction coordinators and administrative staff
* Foster a positive, growth-oriented environment and mentor team members
* Provide regular performance feedback and facilitate professional development opportunities for the team
Client and Agent Relations:
* Build and maintain strong relationships with clients, agents, and vendors
* Create and implement a client feedback system to continuously improve service delivery
Qualifications
* Experience using word processing programs, spreadsheets, and Multiple Listing Service
* Ability to work on deadlines and handle private client information
* High school diploma or equivalent required
* 2+ years experience as a personal assistant, office manager, or related position
* Excellent communication and organizational skills
Compensation
$40,000 - $50,000 yearly
About Smart Leverage Services
Smart Leverage Services is a realtor's dream! Built on the foundation to provide the systems, tools, and people to manage a transaction from start to finish. We know what it takes to provide seamless transaction management so agents can do what they do best, sell real estate.
We believe in building a company that impacts the quality of life not only for our clients but our team and our families. We train, educate, attract, and motivate because together, we achieve more.
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