2020 Recruitment are working with a local manufacturer who are looking to add a Sales Support Administrator to their team on a contract basis.
Based in the Kirkcaldy are the successful candidate will be joining the Sales Team and providing the necessary support to both clients and other areas of the business.
This will initially be a 3-month contract with the possibility of being extended.
The Role
Working in support of the Sales team with knowledge of production schedules and stock management, this role is pivotal to the effective and timely fulfilment of sales orders, stock allocation and sales logistics.
Duties & Responsibilities
As the Sales Support Administrator your duties will include:
* Manage a portfolio of customer accounts, developing strong client relationships
* Record and confirm orders and enquiries received by e-mail, telephone, mail or through personal customer contact
* Ensure orders and invoices are accurate
* Arrange stock transfers in daily liaison with third-party logistics fulfilment
* Communicate effectively with customers and colleagues, providing advice and support on an ongoing basis
* Track and expedite order activity and alert appropriate staff of any potential delivery problems
* Liaise with the Production Manager to maintain appropriate stock levels to ensure customer requests are fulfilled on time
* Management of a variety of customer complaints and issues, and act as the communication l...