Job Posted: 16 October 2024
Contract Term: Permanent
Location: Ventnor, Isle of Wight
Contract Type: Part time
Salary: Depending on experience
Industries: Administration, Customer Service, General Office
Closing Date: 11 November 2024
Patient Advisor (Ventnor Medical Practice)
One Wight Health Ltd
Job Summary
Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice. Ventnor Medical Practice will remain the employer for this post.
Hours: Full (37.5 hours) and Part-time
Salary: £11.90 per hour, increasing to £12.12 after successful completion of probation.
The vacancy will close when sufficient applications have been received.
Ventnor Medical Practice are looking for a Patient Advisor who will work directly for the Practice Service Lead within a broad team of professionals. Patient Advisors are the first point of contact for our patients. The role will involve optimising the patients journey by receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. This role is ideal for somebody seeking development and experience in patient services and the healthcare sector.
Main Duties of the Job
To be responsible for undertaking a wide range of Patient Advisor duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to:
1. Greeting and directing patients.
2. Effective use of the appointment system.
3. Booking appointments.
4. Processing of information and assisting patients as required.
5. Acting as the central point of contact for patients.
6. Distributing information, messages, and enquiries for the clinical team.
7. Liaising with multi-disciplinary team members and external agencies.
8. Maintaining a clean, tidy, effective working area at all times.
9. Supporting all clinical staff with general tasks as requested.
Person Specification
Qualifications
Essential
* Educated to GCSE level or equivalent.
Desirable
* GCSE Mathematics and English (C or above).
* AMSPAR Receptionist Qualification.
* NVQ Level 2 in Health and Social Care.
Experience
Essential
* Experience of working with the general public.
Desirable
* Experience of working in a health care setting.
* Experience of administrative duties.
Skills
Essential
* Excellent communication skills (written and oral).
* Strong IT skills.
* Clear, polite telephone manner.
* Competent in the use of Office and Outlook.
* Effective time management (planning and organising).
* Ability to work as a team member and autonomously.
* Good interpersonal skills.
* Problem solving and analytical skills.
* Ability to follow policy and procedure.
Desirable
* SystmOne.
Personal Qualities
Essential
* Polite and confident.
* Flexible and cooperative.
* Motivated.
* Forward thinker.
* High levels of integrity and loyalty.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: One Wight Health Ltd
Address:
Ventnor Medical Practice
3 Albert Street
Ventnor
Isle Of Wight
PO38 1EZ
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