Job role: Community Manager (2907)
Location: Salisbury, Wiltshire
Hours: Monday to Friday 9am - 5pm (35 hours per week). Some flexibility is required for occasional evening and weekend events.
Salary: £28,000 per annum plus benefits
Contract: 12 month Fixed Term Contract
The job role
As a Community Manager, you will contribute to our vision of being the UK’s leading property manager by:
1. Providing an efficient, cost-effective management service to our customers while creating a welcoming, friendly and courteous environment for our homeowners.
2. Supporting the growth of vibrant, engaging communities that enhance our homeowners’ lives, developing strong, trustworthy relationships with homeowners, their families, and forging strong links and partnerships within the community.
3. Organising and delivering high-quality events and a vibrant social calendar of wellbeing activities.
4. Encouraging and introducing prospective customers to our communities, ensuring robust procedures are in place for the safety and wellbeing of all residents.
Main Responsibilities
1. Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced in line with feedback received.
2. Work closely with external Sales Relationship Managers to advise on additional support based on homeowners' personal needs.
3. Coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.
4. Coordinate the Resident’s Association and homeowner focus groups, ensuring they are operated effectively.
5. Arrange General Meetings with homeowners and resident associations to discuss property management and general expenditure, minute the meetings, and ensure actions are carried out.
6. Promote good communication and relationships between homeowners, their families, and our partners and suppliers.
7. Set up events and activities, working with other Community Managers, homeowners, and their families.
8. Provide monthly reporting to management, constantly gathering insight from homeowners on service improvements or areas for enhancement, and reporting on KPIs.
Skills and Experience
1. Demonstrable experience in a customer-facing role or within the caring profession, preferably in Estate management, Client Services, or similar.
2. A passion for providing an exceptional level of customer service at all times.
3. Flexible and resilient; able to work under pressure to achieve measurable outcomes.
4. Excellent and effective communicator, both verbally and in writing, maintaining high standards of professionalism.
5. Energetic and enthusiastic with a leading and coaching mentality.
6. Resolution-focused with the ability to be flexible and creative in your approach.
7. Full driving license, and able to travel to other developments when required.
8. An education to GCSE (A-C) or NVQ level 2/3 standard.
9. Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service while ensuring we put our people first. The benefits of working with us include free parking, free fruit, discounted gym membership, a true work-life balance, and opportunities for growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself on being diverse.
What’s next?
To start your application for this role, we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful, you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.
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