Calling all night owls!
Responsibilities:
* Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown.
* Travelling to and inspecting our apartments prior to guest arrival and following check-out.
* Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity).
* Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems.
* Preparing a comprehensive handover for the following day’s team members.
Requirements:
* Previous experience of overnight shifts in a Customer Success or Hospitality role.
* Fiercely client-centric in your approach.
* Professional verbal/written communication skills.
* Comfort in independent problem solving.
* Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
* Full and clean UK Driving License desirable, though not necessary.
Benefits:
* 31 days holiday + 1 for every year at Portland!
* 5-night stays in Portland’s London apartments.
* Portland Birthday Perks.
* Training opportunities.
* Mental health support.
* Critical Illness Cover.
* Company socials.
* Benefit enhancements each year you work at Portland.
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