Job Description
Accreditation Manager
Location: Remote working available for the right candidate
Salary: Negotiable
Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900+ memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries.
The Role
They are seeking an experienced Accreditation Manager with a sense of compliance, whose overall tasks will be account management of training companies and improvement of the customer experience.
Key Responsibilities
* Account Management for Accredited Training Course Providers by:
o Maintaining customer satisfaction balancing obligations and services.
o Leading regular meetings with the top 10-20 customers and regular communication with the others.
o Excellent communication including clarity, use of language and result from that communication.
* Provision of customer support by:
o Mastering the existing automation, suggesting and introducing new tools.
o Mastering the requirements and provide prospects and customers information matching their needs.
* Manage customers through the accreditation process by:
o Operating accreditation services and product certification programs using defined sets of operational procedures.
* Continuous improvement of the customer experience, leading in:
o Ease of doing business.
o Simplification of processes.
o Improvement of communication means and content ensuring that customers understand the requirements and provide the required information.
Skills and Qualifications
* Highly skilled and experienced in international customer experience.
* Experience of IT training market and service/activity coordination and planning.
* Experience in International Teamwork and use of virtual communication skills.
* A team player curious and eager to learn.
* A contributor, confident enough to take all kinds of tasks when necessary.
* Comfortable to use a large range of tools, software and means and skilled to suggest new ones.
Benefits
* Opportunity to work on industry-leading standards.
* Collaborative and innovative team environment.
* Competitive compensation and benefits.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.
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