We are looking for one full time booking clerk to join our Ophthalmology team.
This is an excellent opportunity to gain experience within our CAU Booking team, dealing with new referrals, managing waiting lists, and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.
Working Monday - Friday, we can be flexible with shift patterns.
The Head and Neck Directorate accounts for over one third of the Trust's outpatient activity and this team is a key Department within the Trust in ensuring we provide a high quality and timely service to our patients. You will be working closely with other team members, the medical secretaries, clinicians, and Management Team to ensure patients are managed appropriately.
Main duties of the job
You will need to have excellent customer care skills and we will provide training for you to gain a thorough understanding of the Trust's access policy and the national 18 week RTT pathway which will provide an excellent basis for building a career working in both Acute and Community services in the NHS.
Previous Healthcare administration experience would be advantageous but not essential, as would experience using Microsoft Word and Excel. We can offer you a supportive, friendly working environment where you will gain experience of hospital administration in a busy department.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
Person Specification
Qualifications
* Good standard of general education to GCSE Standard, English & Maths Grade C
* NVQ 2 or equivalent experience
Experience/Knowledge
* Awareness of National Patient Access targets
* Knowledge of Patient Centre or similar systems
* Knowledge of Trust Access Policy
Skills
* Computer literate and good keyboard skills
* Customer care experience
* Good level of written & spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 per annum pro rata
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