Summary
As Apprentice Business Officer you will be supporting the Lead Business Officer to ensure delivery of an effective, efficient & compliant MIS Service. This role reports to the Lead Business Officer (MIS) and will involve key liaison with Curriculum and support staff on all matters relating to funding.
Wage
£12,313.60 to £22,010.56 a year
21 and over - £11.44 18 to 20 - £8.60 Under 18 - £6.40
Training course
Business administrator (level 3)
Hours
Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm. 1 hour unpaid lunch break.
37 hours a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Support and Assistance:
* Provide guidance and assistance to all College staff in the provision of and access to information to support the learner experience
* Provide proactive support, advice and underpinning systems to managers to allow delivery of excellent and innovative provision for our learners
* Be proactive in liaising and supporting other College departments and partners in resolving queries and meeting agreed objectives
* Provide support and coaching on other College sites to support the Academic Management team
Customer Service:
* Have an excellent customer service approach and provide information and assistance in relation to the requirements of the role as and when necessary
Data Management:
* Ensure additions and amendments to the timetable and attendance recording system are made and input according to audit requirements and College procedures
* Ensure that MIS Management are aware of any service issues or concerns
* Ensure the input and processing of student data is accurate and compliant
Where you’ll work
Knightstone Road
Weston-super-Mare
BS23 2AL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* You will be pursuing a Level 3 Apprenticeship Standard in Business Adminstration, through Weston College
* As part of this program, you will attend Weston College once a month for workshops
* An assessor will conduct on-site observation to evaluate your progress, as well as supporting you in college throughout your apprenticeship
* At the conclusion of your program, your qualification will be assessed through an End Point Assessment
Requirements
Essential qualifications
GCSE in:
* Any GCSE (excluding maths and english) (grade 4/C)
* Any GCSE (excluding maths and english) (grade 4/C)
* Any GCSE (excluding maths and english) (grade 4/C)
* English Language (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Problem solving skills
* Team working
* Initiative
Other requirements
Please note this vacancy may close early if sufficient applications are received.